Evolution of IT Services

ICE Concept

What is Pingsta ICE™?

Pingsta Intellectual Commerce Ecosystem™ - Pingsta ICE™ - is an open innovation intellectual capital economy within the Pingsta community of IP network industry-experts that enables Fortune 500 corporations, IT Service Providers, Network Equipment Manufacturers and Small Medium Businesses to leverage the coalesced intellectual capital as a service for break-fix, consulting and R&D needs.

How does Pingsta ICE™ work?

How does it work?

How do I get started?

Pretty simple

  1. Sign up and Subscribe to a Pingsta ICE edition that fits the needs of your organization (see below)
  2. Purchase and manage break-fix and consulting tasks as needed
  3. Get solutions directly from industry-expert engineers and enjoy increase:
    • Network Availability
    • Productivity and Profitability
    • End-customer Satisfacton

Additionally, Service Provider and Enterprise clients enjoy the added benefit of posting tasks into the Pingsta ICE™ platform directly from their website through a secure private-branded integrated webpage delivered seamlessly from Pingsta as a webservice.

How much are Pingsta ICE™ tasks?

  • Break-fix tasks - $150 per task
  • Consulting tasks - $150 per hour
  • R&D tasks - term and value is determined by the client

Pingsta ICE™ Editions

Service Provider

Ideal for

  • Network Equipment Manufacturers
  • IT Service Providers
  • Managed Service Providers

Benefits

  • OpEx Savings of up to 75%
  • Instant Surge In Engineering Expertise
  • Shortened Product Development Cycles
  • Expedited Pace of Innovation
  • Increased Profitability & Customer Satisfaction

Enterprise

Ideal for

  • Large Enterprises
  • Goverments
  • Education

Benefits

  • OpEx Savings of up to 75%
  • On-Demand Network Engineering Expertise
  • Increased Network & Application Availability
  • Increased Productivity & Profitability
  • Enjoy Comprehensive Solutions

Professional

Ideal for

  • Small & Medium Businesses
  • IT Consultants
  • Consumers

Benefits

  • 24x7 Direct-to-Expert Solutions
  • Complete Network Availability & Protection
  • Affordable Pay-As-You-Go Pricing
  • IT Cost Savings of up to 75%
  • Increased Productivity & Profitability

Pingsta ICE™ Edition & Features

Pingsta ICE™ Features Service Provider
Edition		 Enterprise
Edition		 Professional
Edition
Contract Management
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Customer Management
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Web Services Intergration
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Re-branding
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24x7 Online Access
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Create Break-Fix Tasks
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Create Consulting Tasks
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Create R&D Tasks
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Multivendor Support
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Multi-technology Support
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Task Management
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Multivendor Knowledge-Base
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Unlimited Storage
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Secure Encrypted Communication
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Expert Technical Support
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Customer Portal
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Intelligent Task Assignment
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Task Escalation
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Task History
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Service Level Management
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Status Notifications
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24x7 Premier Application Support
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Pingsta ICE has greatly enhanced the way we deliver services to our customers by providing us with a complete network engineering service-delivery engine that enables us to exceed our customer expectations and enjoy tremendous cost savings.

- Matt Goldberg
   VP of Operations
   Multiven Global Services

Service Providers & Large Enterprises

Small Medium Businesses

Only

$60company/month

(inclusive of 1 free break-fix task - value $150)